systems & software engineer
Hi, I'm Sheenna.
I'm a computer science graduate with too many interests and too little time.
I'm a firm believer that everyone has something they're just a little bit of an expert in, something they're excited about. I want to be the person hearing about it, making ideas come to life, and leaving behind documentation that sticks.
When I'm 90, I want to be curled up in a cozy blanket reading webtoons.
where i've worked
Work
Apr 2026 - present
RH - Ontario Home Delivery & Distribution Center
Associate Systems Engineer
- Sole on-site engineer for a luxury furniture distribution center - triage, research, and resolve first-level incidents across warehouse and office operations.
- Administer warehouse hardware: Zebra RF guns, Zebra wireless & thermal printers, Dell desktops/laptops, and mobile devices, keeping floor operations uninterrupted.
- Manage identity & access through Okta, Intune, and Active Directory; device enrollment via Autopilot plus technical on/off-boarding.
- Log & track incidents in ServiceNow and build out staff knowledge bases for support continuity.
Apr 2024 - Apr 2025
San Bernardino County - DBH
Automated Systems Technician
- Maintained data-processing equipment for a department of 1,000+ employees.
- Built & documented support/backup/security procedures; automated recurring tasks incl. onboarding.
- Ran identity & access control and automated technical on/off-boarding.
Oct 2021 - Dec 2023
TECHDOCS
Service Manager
- Led & trained technicians handling 50-100 daily IT tickets across Windows, Mac, Linux.
- Drove a systems update & admin overhaul; primary client liaison on projects.
- Managed vendor procurement, asset management, and inventory.
things i've made
Projects
the mascot
3D Pudding
Sculpted & animated on iPad. Cherry non-negotiable.
CRM App
Appointment & customer management with JDBC, reminders, validation, auth, reports.
Inventory Mgmt
Parts & products with auto-generated IDs and vendor selection.
the details
Education & skills
B.S., Computer Science
Western Governors University · 2024
Certifications
ITIL FoundationsCompTIA Project+
Languages
JavaPythonC++SQLHTML/CSS
Systems & IT
OktaIntune / AutopilotActive DirectoryServiceNowZebra fleet
Tools & methods
GitPowerShellAgileCI/CD
what i'm reading
Book Club
reading now
Invisible Women
Caroline Criado Perez
Got a rec? Search, pick, and it lands on the shelf for everyone, live. Covers pulled in automatically; anything off can be removed.
say hi
Let's build something.
Want to compare notes on automation, argue about books, or grab a coffee? I'd love to hear what you're a little bit of an expert in.