Sheenna Lee
Software Engineer
About Me
I'm a Computer Science graduate with too many interests and too little time.
Currently looking for an opportunity - I'd love to learn as much as I can!
I'm currently reading (and scribbling outraged margin notes in!)
Invisible Women: Data Bias in a World Designed For Men
Some of my interests that come to mind are linguistics, visual and narrative media, poetry, database design, gardening, and the new daily math puzzle Digits by The New York Times
I am a firm believer that everyone has something they're just a little bit of an expert in, something they're excited about - I want to be the person hearing about it, making ideas come to life, and bringing people closer to their dreams.
(Updated May 2023)
Education
Bachelors of Science, Computer Science
Western Governors University
Expected Graduation: October 2023
Certifications and Skills
IT Information Library Foundations (ITIL)
Axelos
November 2020
Project+
CompTIA
March 2019
Programming Languages: Java, Python, C++, SQL (MySQL, PostgreSQL)
Tools: Git, GitHub, VS Code, Visual Studio
Software Development Methodologies: Agile (Scrum, Kanban), Test-Driven Development (TDD), Continuous Integration & Continuous Deployment (CI/CD)
Projects
CRM Application
Java, JavaFX, MySQL Server 8
January 2023
• Java application for appointment and customer management, uses JDBC to connect to external MySQL database for all relevant data, and uses JavaFX for a user-friendly GUI. Includes appointment and customer creation or modification, reminder notifications, input validation, login authentication, and simple report creation.
Inventory Management Application
Java, JavaFX
February 2021
• Java application that manages parts and products for an inventory management system, uses JavaFX for a user-friendly GUI. Ability to add custom parts and products with auto-generated IDs as well as selecting vendors.
Experience
Service Manager
CS2K Services, Upland, CA
October 2021 to present
• Managed a team of technicians, overseeing workflow and quality assurance for 50-100 simultaneous IT support projects across Windows, Mac, and Linux platforms and network infrastructures.
• Served as primary customer liaison, discerning client objectives, translating them into actionable plans, and ensuring efficient project delivery.
• Facilitated major software systems update and full-scale administrative overhaul with process improvements and training in help desk software and project management tools, resulting in a 28% increase in technician efficiency and 94% customer satisfaction rate.